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FAQs

 

Where can I buy your products?

You can shop with us on:

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Are the products in New Zealand?

Yes – all products are stocked in New Zealand and ready to ship.
 

How fast is shipping?

We aim to send orders the same day or next working day.

  • Non-rural: 1–3 working days

  • Rural: Around 5 working days

We use NZ POST.

Authority to Leave is granted by default unless you request a signature or make other arrangements.
 

Can I pick up my order?

Yes! Pickup is available for orders over $400 from Greenhithe, Auckland.
 

Do you use eco-friendly packaging?

We sure do – your order will be shipped in recyclable R3pack courier bags
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Do your products come with a warranty?

Yes – all products include a 1-year warranty (unless otherwise stated).
 

Do you service the products you sell?

Yes, we’re able to service many of the products we offer. Just reach out if you need help.
 

Other things to know:

  • All items include NZ plugs – no adapters needed.

  • We’re GST registered.

  • Please use the Contact Us page for support or questions – we’re happy to help.

  • Friendly messages get friendly replies 😊

We’re a growing family business based in Auckland, proudly connecting New Zealand with quality products from abroad for over seven years. With a solid local team and trusted bilingual partners, we know the ins and outs of shipping, retail, and wholesale — and we get it done reliably. Text us: 021 085 89232.

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In Stock in New Zealand
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